Last updated: February 2026
Overview
These Terms of Service ("Terms") govern the use of services provided by Kristjan Krizman, operating as a registered sole proprietor (s.p.) in Slovenia (the "Service Provider").
By purchasing or using the services, you (the "Customer") agree to be bound by these Terms.
Description of Services
The Service Provider offers the following services:
- Installation and Configuration — Installation and configuration of the open-source OpenClaw software on the Customer's designated hardware or virtual server.
- Security Hardening — Application of security best practices as recommended by the official OpenClaw documentation at the time of installation.
- Post-Setup Support — 30 days of email support for issues directly related to the initial installation and configuration.
Customer Responsibilities
The Customer acknowledges and agrees to the following:
- Data Backups — The Customer is solely responsible for creating and maintaining backups of all data before the Service begins.
- Access — The Customer must provide timely and necessary access to hardware, networks, and credentials required to perform the Service.
- Legal Compliance — The Customer is solely responsible for ensuring that their use of the OpenClaw software complies with all applicable laws and regulations, including GDPR.
- Credential Security — The Customer is responsible for changing any passwords or credentials shared with the Service Provider immediately upon completion.
Third-Party Software Disclaimer
OpenClaw is free, open-source software developed and maintained by a third-party community. The Service Provider is an independent installation service and is not the developer, owner, or maintainer of the OpenClaw software.
The Customer explicitly acknowledges that the Service Provider makes no warranty or representation regarding the OpenClaw software's functionality, security, reliability, or continued development. Any issues arising from the OpenClaw software itself are outside the scope of the Service Provider's liability.
Disclaimer of Warranties
Except as explicitly stated in these Terms, the Services are provided "as is" and "as available". The Service Provider expressly disclaims all other warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
This clause is governed by the Slovenian Obligations Code.
- Exclusion for Slight Negligence — To the maximum extent permitted by law, the Service Provider's liability for damages arising from slight negligence is expressly excluded.
- No Exclusion for Gross Negligence — This limitation does not apply to damages caused by the Service Provider's gross negligence or willful misconduct.
- Liability Cap — The Service Provider's total aggregate liability shall not exceed the total amount paid by the Customer for the specific Service.
- Exclusion of Indirect Damages — The Service Provider shall not be liable for any indirect, incidental, special, or consequential damages.
Indemnification
The Customer agrees to indemnify, defend, and hold harmless the Service Provider from any claims, damages, losses, or expenses that arise from:
- The Customer's use or operation of the OpenClaw software after the Service is completed.
- The Customer's violation of any provision of these Terms.
- The Customer's violation of any applicable law or regulation.
- Any claim brought by a third party related to the Customer's use of the OpenClaw installation.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Slovenia. Any dispute arising from this Agreement shall be resolved by the competent court in Ljubljana, Slovenia.